Return and Refund Policy for Desi Dry Delights
At Desi Dry Delights, customer satisfaction is our top priority. We take great care to ensure the quality of our Makhana, Dry Fruits, Spices, Tea, and other agricultural products. However, if you are not satisfied with your purchase, we are here to assist you.
1. Eligibility for Returns
We accept returns under the following conditions:
- The product received is damaged or defective.
- The product received is different from what was ordered.
- The product is expired or unfit for consumption at the time of delivery.
2. Non-Returnable Items
Due to the perishable nature of our products, the following items are not eligible for return:
- Products that have been opened or partially consumed.
- Products purchased during special sales or promotions.
- Products without their original packaging or seal intact
3. Return Process
To initiate a return, follow these steps
- Notify Us: Contact us at support@desidrydelights.com within 24 hours of delivery.
- Provide Details: Share your order ID, a brief description of the issue, and clear photos of the product and packaging.
- Approval: Once your return request is approved, we will provide a return authorization and details for sending the product back.
4. Conditions for Returns
- The product must be returned in its original packaging along with the invoice and all accessories.
- Returns should be shipped to us within 7 days of approval of the return request.
- The customer is responsible for ensuring the product is properly packed to prevent damage during transit.
5. Refund Policy
We offer refunds in the following scenarios:
- If the return request is approved and the product is received in its original condition.
- If the order cannot be fulfilled due to stock unavailability or other operational issues.
Refund Modes:
- Refunds will be processed to the original payment method used during checkout.
- Refunds may take 7-10 business days to reflect in your account, depending on your payment provider.
6. Replacement Policy
- If you prefer, we can replace the product instead of processing a refund.
- Replacements are subject to stock availability and will be shipped once the returned product is received.
7. Shipping Charges for Returns
- If the return is due to our error (e.g., incorrect, damaged, or defective product), we will bear the shipping charges.
- For all other return requests, the customer is responsible for return shipping costs.
8. Cancellations
- Orders can be cancelled if the request is made before the product is shipped.
- Once the product is shipped, cancellations will not be accepted.
9. Contact Us
If you have any questions or concerns about our return and refund policy, please reach out to us at
- Email: support@desidrydelights.com
Thank you for choosing Desi Dry Delights. We strive to deliver the best products and customer experience. Your trust is important to us!